Last updated: [Confirm: date published]
These terms cover your use of the AdvEntPOS Web Office (the "Web Office"), provided by [Confirm: Sypram Software, LLC and its address] ("Sypram", "we", "us"). By signing in you agree to them. If you use the Web Office for a store, you also agree to them on that store's behalf. If your store has a separate agreement with Sypram or its dealer, that agreement comes first where the two differ.
1. Your account
- Keep your owner password and store passwords to yourself. Do not share a sign-in; give each employee their own user and a role with only the rights they need.
- Only use "Remember password on this device" on a device you control.
- You are responsible for what is done with your sign-ins, including by employees you give access to.
- Tell us or your dealer straight away if you think someone else has used your account.
2. Using the Web Office
Use the Web Office only to manage your own stores, and only within the law. Do not:
- try to get into stores, accounts or data that are not yours, or get round sign-in limits, permissions or other security;
- overload, disrupt, probe or scan the Web Office, or use automated tools to sign in or collect data from it;
- copy, change, resell or reverse-engineer the Web Office, except where the law allows it;
- use it to store or send anything unlawful or harmful.
3. Your store's data
- Your store's records stay yours. You give us permission to handle them only as needed to provide, secure and support the Web Office, as described in the privacy policy.
- You are responsible for the records you keep about your customers and employees, including having the right to keep them and telling them what you do with them.
- Check your work. Changes you save (prices, stock, tax rates, settings and so on) take effect in your store's system and at your registers. [Confirm: who is responsible for backups of the store's database]
4. Payments
The Virtual Terminal and online shop take payments through a processor you choose (such as Converge or Authorize.Net), under your own agreement with that processor. Sypram is not a party to that agreement and is not responsible for the processor's decisions, fees, holds or chargebacks. Refunds and voids are your decision and your responsibility.
5. The AI assistant
If your store turns the assistant on, it can answer questions about your store and suggest changes. Its answers can be wrong or incomplete, so check anything important before you rely on it. The assistant saves nothing on its own: it shows each change for you to confirm, and a confirmed change is your change.
6. Other services
The Web Office can connect to services run by others, such as DoorDash, eWIC, QuickBooks and your mail provider. Your use of them is covered by their own terms, and we are not responsible for them.
7. Fees
Fees, if any, are set out in your agreement or order with Sypram or your dealer. [Confirm: how the Web Office is charged for]
8. Support
When you ask for help, Sypram support staff or your dealer may sign in to look at your account or store as needed to help you. [Confirm: support hours and how to reach support]
9. Availability and changes
We work to keep the Web Office available and secure, but we do not promise it will always be available or free of errors. We may change, add or remove features, and we may take it offline for maintenance. [Confirm: any uptime or notice commitment]
10. Suspension and ending
We may suspend or end access to the Web Office for anyone who breaks these terms, does not pay fees that are due, or puts the service or other users at risk. Your store can stop using the Web Office at any time. [Confirm: notice given before suspension, and what happens to data when a store leaves]
11. Disclaimer and limit of liability
[Confirm with counsel: the disclaimer of warranties, the exclusion of indirect losses, and the cap on liability. The legacy sample text capped liability at the fees paid in the 12 months before the claim.]
12. Governing law
[Confirm: governing law and courts. The legacy sample text named the State of Florida, USA.]
13. Changes to these terms
We may update these terms. We will change the date at the top, and continuing to use the Web Office after a change means you accept it. [Confirm: whether owners are told by e-mail]
14. Contact us
[Confirm: contact e-mail and postal address]